Live operator surveillance
Trained operators handle analytics alerts, verify genuine activations and dismiss false alarms before they reach your team.
24/7 remote CCTV monitoring for commercial and industrial sites
Our staffed monitoring centre watches your cameras around the clock, verifies every activation and escalates with SLA-backed response — then reports on it daily.
Daily audit reporting
Every shift produces an auditable record of uptime, activity, alarms and operator remarks, delivered automatically each morning.
SLA and compliance
Response times, escalation compliance and operator performance are tracked and visible to you in the client portal.
Why businesses choose Forward Sector
Every system is specified, installed and monitored by our own engineers and control-room operators — with SLA-backed response and evidence-grade recording.
- Staffed control room, 365 days a year
- Verified alarm response inside a 90-second SLA
- Automated daily audit reports by email
- Camera offline detection and heartbeat alerts
- Full incident history with evidence attachments
- Works with existing commercial CCTV in most cases
Frequently asked questions
- What does remote CCTV monitoring include?
- Live operator surveillance, analytics-triggered alarm verification, voice challenge where fitted, incident logging, escalation to keyholders or police, and a daily audit report.
- How fast is your response time?
- Verified activations are actioned within our 90-second SLA, with every step timestamped in the incident record available in your portal.
- Can you monitor our existing CCTV system?
- In most cases yes. Our engineers survey your recorders and cameras, confirm compatibility and connect them to our monitoring platform without replacing hardware.
- Do we get reports?
- Yes — automated daily audit PDFs covering uptime, motion events, alarms and operator remarks, plus SLA and compliance dashboards in the client portal.